People are good...and good to get along with....at least until they THINK they have ARRIVED at some noteworthy pinnacle in their lives.
For example, it's easy to mingle with people when everyone is on the same (human) level. However, conflict is eminent when there's ONE in the group who believes their "degree" or "title" places them in a higher category--therefore they are deserving of "special" consideration among their peers.
Some people are just not suited for leadership...perhaps because they can't seem to follow it. I mention this in association with our hospital stay at North Mississippi Medical Center. Let me give you a little insight into the issue.
The dietary department is also aware of patient care procedure. There are certain qualifications that allow a "guest tray" for the caretaker staying with the patient. In my case, a 13-year-old minor qualifies for a guest tray because he requires constant supervision, according to hospital policy. With this in mind, it's fair to assume that ALL hospital personnel received training on hospital policy and have access to procedure through the employee handbook.
However, when I called to ask the dietitian in charge why I wasn't receiving a tray, she told me I had to come downstairs and pay for it. I explained our in-patient situation; that didn't matter. She insisted that I didn't qualify for the hospital guest tray...that the floor pays for, by the way. (As much as the hospital stay will cost my insurance, adding a meal to the tab is of no consequence---but I digress.)
For the record, I have money to pay for meals. Paying for meals is not the problem. Being unable to leave the floor to buy a meal was the initial inconvenience. It was especially disconcerting to deal with unreasonable personnel who were apparently unwilling to check the records to determine whether I was truthful and DID qualify for this hospital courtesy.
So you can see why I associate this experience with "human nature", in terms of calling it "strange" in some people. Otherwise, why on earth would you jeopardize your job by intentionally overlooking procedure by being rude and unaccommodating to patients' and their caretakers' needs? This behavior has to be rooted at the core of the individual's nature.
The nature of the beast is to avoid being caught and tamed while inflicting harm on their prey during a moment of perceived weakness. Since humans are the most civilized among beasts, human nature is no different.
So the question(s) is (are):
For example, it's easy to mingle with people when everyone is on the same (human) level. However, conflict is eminent when there's ONE in the group who believes their "degree" or "title" places them in a higher category--therefore they are deserving of "special" consideration among their peers.
Some people are just not suited for leadership...perhaps because they can't seem to follow it. I mention this in association with our hospital stay at North Mississippi Medical Center. Let me give you a little insight into the issue.
Our stay is a bit different than the norm. First, the patient is only 13, which requires his stay to have constant adult supervision. An adult has to be on the floor at all times. This means I cannot leave to get meals. It also means that if I can't go to the cafeteria, I don't eat. Hospital staff is well aware of this type of situation. But in all fairness to the "good guys", they're preoccupied with caring for patients and keeping up with each need. There isn't room for being concerned with the needs of the "caretaker". On the other hand, there are people designated for this need; and in a hospital of this size (and still growing), being familiar with and following procedure is paramount.Anyway, another piece to this unpleasant puzzle brings me to the part of this subject that deals particularly with "why" I associate this concern with human nature.
The dietary department is also aware of patient care procedure. There are certain qualifications that allow a "guest tray" for the caretaker staying with the patient. In my case, a 13-year-old minor qualifies for a guest tray because he requires constant supervision, according to hospital policy. With this in mind, it's fair to assume that ALL hospital personnel received training on hospital policy and have access to procedure through the employee handbook.
However, when I called to ask the dietitian in charge why I wasn't receiving a tray, she told me I had to come downstairs and pay for it. I explained our in-patient situation; that didn't matter. She insisted that I didn't qualify for the hospital guest tray...that the floor pays for, by the way. (As much as the hospital stay will cost my insurance, adding a meal to the tab is of no consequence---but I digress.)
For the record, I have money to pay for meals. Paying for meals is not the problem. Being unable to leave the floor to buy a meal was the initial inconvenience. It was especially disconcerting to deal with unreasonable personnel who were apparently unwilling to check the records to determine whether I was truthful and DID qualify for this hospital courtesy.
So you can see why I associate this experience with "human nature", in terms of calling it "strange" in some people. Otherwise, why on earth would you jeopardize your job by intentionally overlooking procedure by being rude and unaccommodating to patients' and their caretakers' needs? This behavior has to be rooted at the core of the individual's nature.
The nature of the beast is to avoid being caught and tamed while inflicting harm on their prey during a moment of perceived weakness. Since humans are the most civilized among beasts, human nature is no different.
So the question(s) is (are):
- Is the dietitian I spoke to aware of hospital procedure? And does she ignore procedure to feed her need to be in "control"?
- Does having a "title" or "position" cloud her judgment and cause her to behave like an idiot?
- Is a person like this capable of providing the type of service a hospital stay requires?
- Should you complain or keep quiet?
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